Customer Success Associate APPLY NOW

San Diego
Full time

About us:

Uqora makes innovative UTI relief products and proactive care supplements. 

UTIs are the second most common infection in the U.S., second only to the common cold. Despite the magnitude, there’s been little progress and innovation for years. Uqora is proud to be changing that. 

Since launching in 2017, Uqora’s been able to help over 100,000 people stay healthy. Uqora is very focused on creating exceptional products and a vibrant, collaborative community of customers. 

Uqora is growing quickly, and as the 17th full-time hire, the Customer Success Associate has an opportunity to make a meaningful impact working with the most important part of the business—Uqora’s customers. 

Who you are:

A proud advocate, you will be the voice of Uqora, interfacing with our customers while remaining, compassionate, responsive, inventive, and effective

A teacher, you will help customers adopt our products and understand when and how to take Uqora’s products

An excellent teammate, you are not only focused on detail but can see the “big picture” and provide ideas to elevate the team and our processes

Outgoing and empathetic, you truly enjoy talking with people and find it easy to relate and empathize

Dynamic, you’re comfortable (and even thrive) with a diverse, quick-moving workload. You are quick to volunteer to take on something new and enjoy learning new things. 

A sampling of what you’ll be doing: 

  • Handle inbound customer service requests via email, chat and phone each day 
  • Assist in outbound retention marketing (often conducted via text and call) 
  • Participate in our weekly all-team meetings to share customer insights and trends, as well as propose solutions 

About the application process:

Please apply by submitting your application here, through our website. Please include your resume to the email as a PDF. We know you’re more than a resume and would love to hear from you as part of your application. In the body of your email please include a brief introduction, along with the answers to the following questions: 

  • Where did you hear about this opportunity? (I.e. Indeed, LinkedIn, etc) 
  • What has been your most direct experience related to the customer success associate position? How has that experience equipped you for this role?
  • What are you looking for in a working environment? 
  • Imagine it’s your first day on the job. How would you answer this customer question? “Hi, I ordered the bundle that includes 1 box of Target and 1 bottle of Control but the bottle of Control wasn't in my shipment. I’m very disappointed.”

Experience required: 

  • 1+ years of relevant experience (customer service or something similar) 
  • Experience with Shopify preferred
  • Experience with Gorgias and/or Zendesk preferred 

Not sure you check all the boxes when it comes to experience? Apply anyway! Enthusiasm is as important to us as having perfect experience. 

Details: 

  • Based in San Diego, CA 
  • Full-time, salaried 
  • Generous PTO policy 
  • Health, vision and dental benefits 


Inclusivity at Uqora:

Diversity and inclusion is a priority for us. At Uqora, we’re committed to making our employees and community members feel seen, heard, and valued - while honoring what makes us different. We promise to remain focused on this journey of growth so we can become better advocates for our community, and we’d love for you to join us on that mission! 



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