Individual Purchaser Terms

Individual purchaser terms of purchase and limitations of use

This document contains very important information regarding your rights and obligations, as well as conditions, limitations and exclusions that might apply to you. Please read carefully. By placing an order for purchase from this website, you accept and are bound by these terms and conditions.

These individual purchaser terms of purchase and limitations of use are an integral part of the website Terms of Use that apply generally to the use of our site. You should carefully review our Privacy Policy before placing an order for purchase through this site.

  • FLUSH is a supplement drink mix to flush your urinary tract.
  • DEFEND is a product for cleansing biofilm and supporting bladder wall integrity.
  • PROMOTE is a once daily oral probiotic formulation for balance of the vaginal microbiome.
  • IN CONTROL is a product to support normal urinary urgency and frequency.
  • THE UTI EMERGENCY KIT is a convenience bundle combining UTI Test Strips, UTI Infection Control, an over-the-counter drug for slowing the progression of infection, and UTI Pain Relief, an over-the-counter drug for fast relief from urinary pain, burning, urgency and frequency associated with UTIs.
  • WASH is a pH-balanced vulva cleanser.
  • WIPES is a wipe for cleansing and refreshing the vulva area while keeping a woman’s pH balanced.

  1. Transactions

    If you order any product available for purchase, you agree that your order is an offer to buy. All orders must be accepted by us; we will not be obligated to sell any product. We may choose not to accept any orders in our sole discretion. After receiving your order, if we accept your offer to buy, we will request and use your credit card information that you provide for billing for those products you have selected to purchase. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice.

  2. Individual Box

    If you purchase individual boxes, your credit card will be charged the listed price at time of purchase less any applicable discounts plus any applicable taxes for each box ordered and applicable shipping fees for each box shipped. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipping.

  3. Subscriptions

    If you sign up for a product’s subscription plan, your credit card will be charged the listed price at time of purchase less any applicable discounts plus any applicable taxes for each box of product. No shipping fee charges will be charged unless expedited shipping is requested. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipping.

    While you subscribe to automatic shipments, a shipment of your selected quantity of boxes will be automatically charged at your selected frequency at the listed price at the time of the original subscription purchase, less any applicable discounts plus any applicable taxes, until you cancel your subscription. You must cancel your subscription at least 5 business days before your next processing date in order to prevent the next automatic shipment and charge. No shipping fees will be charged unless expedited shipping is requested.

  4. Lost or Stolen Packages

    UQORA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, UQORA will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

  5. Order Processing

    All orders will be processed within 48 hours of transaction, and will ship the next business day. Charges will appear on your credit card under the name UQORA LLC OR UQORA DBA BONAFIDE.

  6. Refund Policy

    All UQORA products purchased at uqora.com are backed by a 60-day money-back guarantee. If for any reason you aren’t satisfied with our products, we will refund your order within 60 days of your first order date. In order to process your refund, you must reach out to our Customer Support team directly at support@uqora.com or through our contact form with your order number.

    We are not able to process refunds for any items purchased at CVS, Amazon.com or Walgreens ourselves since we do not have any billing information for your order in our system. Refunds for Uqora products purchased at CVS, Amazon.com, or Walgreens are available by following the below instructions:

    If you purchased at CVS or on CVS.com:

    CVS stores and CVS.com accept returns for exchange or refund of unopened products within 60-days of purchase. If purchased in store, please return your product to any CVS with a receipt to receive a cash refund (excludes taxes). If you purchased online at CVS.com, items may be returned by mail within 60 days of purchase. Call CVS Customer Care at 1-888-607-4CVS (1-888-607-4287) before returning items by mail. The CVS support team will work with you to ensure that both your return and credit refund are processed accurately.

    If you purchased at Walgreens or on Walgreens.com:

    Items purchased at Walgreens and Walgreens.com may be returned or exchanged at any Walgreens store within 30 days of the purchase date and must be accompanied by the original receipt or Order number. Refunds will be issued to the original form of payment.

    If you purchased on Amazon.com:

    You may contact the seller directly to request a refund for any verified purchases of Uqora purchased on Amazon. The refunds will be issued to the original form of payment.

  7. Cancellation Policy for Subscription Renewals

    You can cancel your participation in any subscription at any time. In order to prevent your next shipment (and next charge), you must cancel your subscription at least 3 business days before your next processing date. To cancel, you may login at uqora.com or email support@uqora.com with your name, account number, your subscription’s subject product, and request to cancel. To determine your next processing date, you can review your account at uqora.com.

  8. Licensing

    1. NO LICENSE IS GRANTED UNDER ANY PATENT, TRADEMARK, OR COPYRIGHT WITHIN BONAFIDE HEALTH, LLC AND ITS SUBSIDIARY, MSI-195 HOLDINGS LLC, INTELLECTUAL PROPERTY PORTFOLIO EXCEPT TO PERSONALLY USE YOUR PURCHASED PRODUCT. You do not and will not have or acquire any ownership of intellectual property rights in or to your purchased product.
    2. BONAFIDE HEALTH, LLC, dba UQORA is exclusively licensed under a number of patents covering the use of IN CONTROL, including, but not limited to, U.S. Patents 9,452,191 and 11,110,141. UQORA owns registered trademarks for UQORA: Nos. 5817028; 5647202 and 6396176.
    3. SCOPE: This Agreement sets forth the Terms that apply to your Orders of your purchased product(s) (hereinafter referred to as “PRODUCT”) from UQORA. You agree that you are purchasing the PRODUCT for personal use and not for any other use, including, but not limited to, distribution or resale. Notwithstanding the foregoing, if you are a doctor interested in becoming an authorized reseller of PRODUCT for your patients, you must obtain permission from UQORA in writing and sign an applicable agreement.
    4. The sale of PRODUCT by UQORA is conditioned on this INDIVIDUAL PURCHASER TERMS OF PURCHASE AND LIMITATIONS OF USE whether or not covered by patents, trademarks, or copyright, and UQORA has specifically relied upon these limitations in making the sale.
    5. PRODUCT may not be used in in-vitro, animal studies, or human clinical studies without the express permission of UQORA.

  9. Title and Risk of Loss

    Title and risk of loss or damage to PRODUCT shall pass to you on delivery to you.

  10. Limitations of Liability

    Neither party shall have any liability to the other party or any person claiming through or under such party, for any lost profits, or for any indirect, incidental, special or consequential damages, whether in an action in contract, tort (including negligence or strict liability), based on a warranty, or otherwise, arising out of or in connection with this agreement, even if each such party has been advised of the possibility of such damages.

  11. Choice of Law

    This Agreement shall be deemed to be made in the state of New York and shall in all respects be interpreted, construed, and governed by and in accordance with the laws of the State of New York without regard to its principles of conflict of law. All proceedings brought under this Agreement shall be in accordance with the Arbitration Agreement set forth below and take place in New York, New York.

  12. Termination

    UQORA reserves the right to refuse sale to you at any time or for any reason. UQORA reserves the right to change or alter the terms hereof as necessary from time to time.

  13. Enforceability

    If any provision or provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remainder of the provision and all other provisions shall not in any way be affected or impaired thereby.