Refund Policy

Here at Uqora, our mission is to help you get on a better path with urinary tract health. For added peace of mind, we stand by our 60-day money-back guarantee. If for any reason you aren’t satisfied with our products, we will refund your order within 60 days of your first order date.

See refund instructions below for how to proceed if you purchased directly on uqora.com, amazon.com or in-store (CVS or Walgreens):


If you purchased on uqora.com:

Due to the nature of our products, we do not accept returns but our Customer Support team is always here to help make things right. If you purchased Uqora at uqora.com and you're not happy with your products, we will issue you a refund within 60 days of your first order date (no need to return the product to us). Just reach out to our Customer Support team directly at support@uqora.com or through our contact form here with your order number and we will be happy to help!


If you purchased at CVS or on CVS.com:

CVS stores and CVS.com accept returns for exchange or refund of unopened products within 60-days of purchase. If purchased in store, please return your product to any CVS with a receipt to receive a cash refund (excludes taxes). If you purchased online at CVS.com, items may be returned by mail within 60 days of purchase. Call CVS Customer Care at 1-888-607-4CVS (1-888-607-4287) before returning items by mail. The CVS support team will work with you to ensure that both your return and credit refund are processed accurately.

 If you purchased at Walgreens or on Walgreens.com:

Items purchased at Walgreens and Walgreens.com may be returned or exchanged at any Walgreens store within 30 days of the purchase date and must be accompanied by the original receipt or Order number. Refunds will be issued to the original form of payment. 

If you purchased on Amazon.com:

You may contact the seller directly to request a refund for any verified purchases of Uqora purchased on Amazon. The refunds will be issued to the original form of payment. 

 

We are not able to process refunds for any items purchased at CVS, Amazon.com or Walgreens ourselves since we do not have any billing information for your order in our system. However, our team really wants to help you find success with Uqora! If you have questions about our products or need help finding the regimen that works best for you and your situation, please reach out to us using the contact form below. A Uqora Customer Support member can provide suggestions and a special discount.