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How much Flush do I need?
If you are not having sex:
Get 10 packets of Flush and drink every 3 days.
If you are sexually active:
Get 20 packets of Flush and drink every 3 days, and immediately after sex.
If you want max support:
Get 30 packets of Flush and drink every day.
Money-back guarantee
Uqora has a 30-day money-back guarantee. If you're not happy with our products, we'll refund you - no questions asked.
Flexible schedule
Manage your shipment dates and the products you’re subscribed to.
Renewal notifications
We always send email notifications a few days before your order renews.
Easy cancellation
If for some reason you need to cancel, we make sure the process is hassle-free. Plus, there are never any penalties for cancelling.
Want to get proactive about urinary tract health? Our effective supplements have helped over 300,000 people.
From our founder:
I had 8 UTIs in one year…
“I was stuck in the cycle of UTIs for years. I was desperate for a way to get ahead, but was told there was little I could do. This inspired my husband and I to start Uqora, alongside doctors & scientists. Now, we’ve been able to help over 300,000 people and counting. Ready to give us a try?”
We’re glad you found our Cleansing Wipes, now check out Uqora’s flagship products
If you feel like you've tried everything, try something that works. We're helping over 300,000 people with our science-backed products.
Find out more about Wipes
You want to stay fresh and maintain a healthy pH.
As you know, hygiene is a key part of urinary health. But not all wipes are created equal. Some can mess with your body’s natural chemistry and do more harm than good. Our hypoallergenic wipes can help to keep you clean, fresh, and balanced — without any nasty ingredients.
Use any time you want to freshen up. That might be after sex, exercise, long plane rides — you know your body better than anyone.
Alcohol, parabens, sulfates, dyes, phthalates, chlorine bleach
Purified Water, Sodium Cocoyl Hydrolyzed Soy Protein, Oryza Sativa (Rice) Extract, Phenoxyethanol, Glycerin, Hamamelis Virgininana (Witch Hazel) Water, Potassium Sorbate, Honey, Maltodextrin, Chamomilia Recutita (Matricaria) Flower Extract, Citric Acid, Aloe Barbadensis Leaf Juice, Persea Gratissima (Avocado) Oil, OenotheraBiennis (Evening Primrose) Oil, Helianthus Annuus (Sunflower) Seed Oil.
See which of our 3 proactive products are right for you
Select everything that applies to you:
We recommend:
Flush
Flush, because you want better urinary tract health.
Flush is a drink mix that flushes the urinary tract. Drink Flush every 3 days and immediately after sex, if sexually active.
Try risk free with our 30 day money back guarantee!
We recommend:
Defend
Defend, because you said urinary tract health affects you 3+ times a year. Defend supports bladder wall integrity and continually cleanses biofilm, which is key for day-to-day urinary tract health. Take two capsules a day.
(Psst, we really recommend you try Flush to flush your urinary tract in addition to Defend since you’re frequently affected by urinary tract health. Find that bundle here.)
Try risk free with our 30 day money back guarantee!
We recommend:
Promote
Promote, because hormonal changes (like menopause), as well as sexual activity affect your vaginal microbiome, and impact urinary tract health. Promote is a probiotic for your vagina, which supplies good bacteria (lactobacillus) to keep your vagina balanced—a key component of urinary tract health. Take one capsule a day.
Try risk free with our 30 day money back guarantee!
We recommend:
Flush & Defend
Flush, because you want better urinary tract health.
Flush is a drink mix that flushes the urinary tract. Drink Flush every 3 days and immediately after sex, if sexually active.
Defend, because you said urinary tract health affects you 3+ times a year. Defend supports bladder wall integrity and continually cleanses biofilm, which is key for day-to-day urinary tract health. Take two capsules a day.
Try risk free with our 30 day money back guarantee!
We recommend:
Flush & Promote
Flush, because you want better urinary tract health.
Flush is a drink mix that flushes the urinary tract. Drink Flush every 3 days and immediately after sex, if sexually active.
Promote, because sex and hormonal changes (especially menopause) affect your vaginal microbiome, and impact urinary tract health.
Promote is a probiotic for your vagina, which supplies good bacteria (lactobacillus) to keep your vagina balanced—a key component of urinary tract health. Take one capsule a day.
Try risk free with our 30 day money back guarantee!
We recommend:
Defend & Promote
Defend, because you said urinary tract health affects you 3+ times a year. Defend supports bladder wall integrity and continually cleanses biofilm, which is key for day-to-day urinary tract health. Take two capsules a day.
(Psst, we really recommend you try Flush to flush your urinary tract in addition to Defend since you’re frequently affected by urinary tract health. Find that bundle here.)
Promote, because sex and hormonal changes (especially menopause) affect your vaginal microbiome, and impact urinary tract health. Promote is a probiotic for your vagina, which supplies good bacteria (lactobacillus) to keep your vagina balanced—a key component of urinary tract health. Take one capsule a day.
Try risk free with our 30 day money back guarantee!
We recommend:
Complete Regimen
We recommend our Complete Regimen — three products designed to work together to keep you covered from all angles.
Flush is a drink mix that flushes the urinary tract. Drink Flush every 3 days and immediately after sex, if sexually active.
Defend supports bladder wall integrity and continually cleanses biofilm, which is key for day-to-day urinary tract health. Take two capsules a day.
Promote is a probiotic for your vagina, which supplies good bacteria (lactobacillus) to keep your vagina balanced—a key component of urinary tract health. Take one capsule a day.
Try risk free with our 30 day money back guarantee!
Wipes Reviews
Below is a place for our customers to share stories. We stay out of it! These reviews are unfiltered and uncurated.
Uqora's dietary supplement products are not intended to diagnose, treat, cure or prevent disease. Results may vary.
Refund policy
Returns
Uqora has a 30 day money back guarantee. If you're not happy, email us at support@uqora.com, and we'll refund you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@uqora.com.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@uqora.com.
Shipping
To return initiate a return, please contact our customer success team at support@uqora.com.
Privacy policy
Effective Date: January 1, 2023
INTRODUCTION
At Uqora, Inc. (“Uqora”), “us”, "we" or "our") we understand that privacy is important to our consumers, business contacts, job applicants, employees, and contract workers. This Privacy Policy (“Policy”) provides our consumers, business contacts, job applicants and contract workers ("you" or "your") with information about the types of personal information we collect, how we collect and use such personal information and to whom and under what circumstances we disclose it. We have a separate privacy policy relating to our employees and therefore, this Policy is not applicable to our employees.
The products and services offered via this web site (the “Site”) are intended for purchase only by consumers who reside in the United States and Canada. The United States has data protection laws that may not be consistent with those of other countries. Information collected about you in connection with your visit to this Site or otherwise will be collected and processed in accordance with United States law. Your use of this this Site is subject to our TERMS of USE.
If you do not agree with the practices we have described in this Policy, please do not share your personal information with us. By sharing your personal information with us, by reaching out to us by email or postal mail, or by accessing or using our Site, you agree to our use of your information as described in this Policy.
CHANGES TO OUR PRIVACY POLICY
This Policy can be found on www.uqora.com, and the date of last revision of this Policy, will appear there. When we make material changes to this Policy, we will notify you by posting an updated Policy onwww.uqora.com and listing the effective date of such updates. This Policy creates no additional privacy rights or expectation of privacy except for those provided by law. Data privacy, monitoring, and processing requirements may vary from jurisdiction to jurisdiction in the United States and our practices may vary in accordance therewith.
OUR INFORMATION COLLECTION PRACTICES
We collect information about you in many ways from many places. We may collect information from you through this Site, phone, mail, email, fax, or mobile application interactions you have with us or our service providers or business partners. The information collected may vary depending upon what specific products or services you are requesting or obtaining from us or what your relationship with us is.
Some of the information we collect may include information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device (“Personal Information”).
Personal Information does not include (and therefore is not covered by this Privacy Policy): (i) publicly available information or lawfully obtained, truthful Information that is a matter of public concern; or (ii) de-identified or aggregated consumer information.
TYPES OF PERSONAL INFORMATION COLLECTED
The types of information we may collect will vary depending on your relationship with us. You can find details on what is collected in the Categories of Personal Information Collected section., The informationand may include your name, address, phone number, email address, ZIP code, photos, videos, social media usernames, driver’s license number, state identification card number, social security number, bank account number, credit card or debit card number, other payment information, demographic information, information about your interests, activities, and preferences, information about your fitness condition and physical characteristics, the content you post to the interactive areas of our Site or social media sites, transaction information, such as products purchased, purchase price, and the date and location of the transaction, location of your device and other IP demographics (such as language), type of browser you use, hardware model, operating system and app version, mobile network information, IP address, unique device identifiers, domain service, access times, pages viewed, items placed in your cart, links clicked, browsing behavior, and the webpage you visited before navigating to our Site, and any other information you choose to provide. If you email us or call our customer care group, or in other circumstances, including if you are a job applicant, we may collect additional information from you, such as medical, health and disability information, dietary requirements, and emergency contact information.
In some cases, we may also collect information you provide about others, such as when you provide emergency contact information, or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send communications to your contacts unrelated to your requests unless they separately engage with us or consent to receive communications from us.
PURPOSES OF COLLECTION
We and our service providers collect, process, and disclose your Personal Information for the following business purposes::
Consumers & Business Contacts
- To provide you access to the Site, including to service your account and membership, and maintain the security of both.
- To provide you products and services, including providing information, content, products, or services, and fulfilling your requests or purchases, such as order fulfillment.
- To personal your experiences with us, including to remember your interests and preferences, personalize our Site and the content, products, and services we make available to you through the Site, facilitate interactions with us, track and categorize your activity and interests on the Site, including identifying and linking the different devices you use, and to enrich your experience on the Site.
- To provide information, including information about the Site or required notices.
- For analytics, including understanding how you use our Site, products, and services.
- To improve and develop, such as improving and further developing our products, services, and our Site content, features, performance, and support.
- To provide customer support.
- To manage your account with us, including setting up, registering, and maintaining your account with us.
- To communicate with you, including when you place an order; to obtain information about you; to respond to your inquiries, concerns, and requests; contacting you about your transactions or account; to communicate a contest, sweepstake or survey; to provide updates on any orders; to let you know an item is back in stock; or to provide other legal or service-related notices about our Site.
- For marketing and advertising, such as delivering marketing communications, promotional materials, or advertisements about the Uqora® brand, other Pharmavite brands, the brands of our subsidiaries, or third-party products or services that may be of interest to you, including to display targeted ads to you elsewhere online (see your options related to marketing and advertising in the Your Rights section below).
- For business purposes, including to operate and improve our business and business activities; to administer the Site; for research; to maintain our programs, accounts, and records; to understand your satisfaction with our products and services including the Site; to authenticate the information you provide us; to protect the security and integrity of our Site and information technology infrastructure; to identify, engage, and communicate with service providers, scientific experts, and third parties to provide various products and services to us; to identify and engage speakers and invitees to conferences and other scientific and educational programs we host or sponsor; to determine your potential involvement in future activities with Pharmavite and contact you in relation to these activities; to manage our relationships with you and our Service Providers and with Third Parties with whom we interact, including ensuring compliance with contractual obligations, performing auditing activities, and managing billing and invoicing; to meet our contractual obligations to you, if applicable, including payment obligations; to process contracts and other written agreements into which we may enter with you; to detect, prevent and respond to fraud, misuse of our services, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Site or our products and services; and for any other business purpose permitted by law.
- For legal and safety purposes, including to defend or protect us, you, or customers, or third parties, from harm or in legal proceedings; to protect our rights or the rights, property, and safety of others; to comply with legal obligations; to maintain the security of our customers, employees, and property; to pursue remedies available to us and limit our damages; to respond to court orders, lawsuits, subpoenas, and government requests; to comply with judicial proceedings, court orders, legal processes or lawful requests from government authorities; to address legal and regulatory compliance; and to notify you of product recalls or safety issues.
Applicants
- To evaluate your application, including your potential as an employee.
- To maintain and further a diverse and equitable workplace.
- To communicate with you, including to contact and communicate with you regarding your potential employment, interview sessions, or in the event of a natural disaster or other emergency.
- For legal and safety purposes, including to provide reasonable accommodations when required by applicable law; to comply with applicable laws and regulations, including; to monitor, investigate, and enforce compliance with and potential breaches of our policies and procedures and legal and regulatory requirements; to comply with and respond to civil, criminal, judicial, or regulatory inquiries, investigations, subpoenas, or summons; and to exercise or defend our legal rights and the rights of our employees, affiliates, customers, contractors, and agents; to protect the our rights and property or the rights, property, and safety of others; to comply with legal obligations; to maintain the security of our customers, employees, and property; and to pursue remedies available to us and limit our damages.
Contract Workers
- To manage your contract worker relationship with us, including for personnel planning, productivity monitoring, and evaluation purposes; contract worker education, training, and certification purposes; assessing your working capacity or the diagnosis, treatment or care of a condition impacting your fitness for work, and other preventative or occupational medicine purposes (including work-related injury and illness reporting).
- To communicate with you.
- To provide you access while working at Uqora, including to create badges that allow your entrance into Uqora’s facilities where you will be working; and to authenticate your identity and verifying your access permissions.
- For legal and safety purposes, including to provide reasonable accommodations when required by applicable law; to comply with applicable laws and regulations, including; to monitor, investigate, and enforce compliance with and potential breaches of our policies and procedures and legal and regulatory requirements; to comply with and respond to civil, criminal, judicial, or regulatory inquiries, investigations, subpoenas, or summons; and to exercise or defend our legal rights and the legal rights of our employees, affiliates, customers, contractors, and agents; to protect our rights and property or the rights, property, and safety of others; to comply with legal obligations; to maintain the security of our customers, employees, and property; and to pursue remedies available to us and limit our damages.
We and our service providers collected, processed, and disclosed (and may process and disclose) the Personal Data of our Former Employees for the following business purposes:
Former Employees
- To manage your employment relationship with us, including while employed: to manage our workforce and your performance; for personnel planning, productivity monitoring, and evaluation purposes; for workforce development, education, training, and certification; for compensation, payroll, tax, and benefits planning, enrollment, and administration purposes; to arrange, confirm, and monitor work-related travel, events, meetings, and other activities; to assess your working capacity or the diagnosis, treatment or care of a condition impacting your fitness for work, and for other preventative or occupational medicine purposes (including work-related injury and illness reporting).
- To maintain and further a diverse and equitable workplace.
- To provide you access while employed, including while employed: to provide you access to our systems, networks, databases, equipment, and facilities; to create employee badges that allow access to our facilities; to allow use of our provided technology; and to authenticate your identity and verifying your access permissions.
- To communicate with your or your designated emergency contacts, designated beneficiaries and dependents, including to contact and communicate while employed with you regarding your employment, job performance, compensation, and benefits, working conditions or in the event of a natural disaster or other emergency; to contact and communicate with your designated emergency contacts in the event of an emergency, illness, or absence; and to contact and communicating with you and your dependents and designated beneficiaries in the event of an emergency or in connection with your benefits.
- To provide you with requested assistance or products, including to help you in your dealings with benefits providers; correcting information in the systems we use; or while you were an employee, to process orders for our products placed by you as an employee.
- For business purposes, including to monitor, maintain, and secure our systems, networks, databases, equipment, and facilities; to record meetings held via Microsoft Team in which you participated; to confirming any agreements made with you; and with your consent, to use your photos in our materials.
- For legal and safety purposes, including to providing reasonable accommodations when required by applicable law; to comply with laws and regulations, including (without limitation) applicable tax, health and safety, anti-discrimination, immigration, labor and employment, and social welfare laws; to monitor, investigate, and enforce compliance with and potential breaches of our policies and procedures and legal and regulatory requirements; to comply with and respond to civil, criminal, judicial, or regulatory inquiries, investigations, subpoenas, or summons; and to exercise or defend our legal rights the legal rights of our employees, affiliates, customers, contractors, and agents; to protect our rights or the rights, property, and safety of others; to comply with legal obligations; to maintain the security of our customers, employees, and property; and to pursue remedies available to us and limit our damages.
We may combine or aggregate any information we collect for any of these purposes. We may also anonymize your Personal Information in such a way that you may not reasonably be re-identified by us or any other organization and may use such anonymized information for any purpose.
SOURCES OF INFORMATION
We obtain Personal Information from the following categories of sources as further explained below:
- Directly from you. For example, from forms you complete or products you purchase; from your business cards, from your emails to use, from the contracts you or your employer propose to and do enter with us; and from scans of your badges at conferences.
- Indirectly from you. For example, through information we collect while providing services to you and from observing your actions on the Site and from your LinkedIn page.
- Automatically from you. As you navigate through the Site, information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. More specifically, this is collected through device identifiers (e.g., IP address, MAC address, other device IDs), IP address demographics (location, language, country of origin, etc.), technical device data (e.g., domain server, type of device, type of web browser) and activity information (e.g., access times, pages visited, search history, referring web site addresses, interactions with Site features).
- Service providers and third parties. We have previously collected and may continue to collect Personal Information from outside sources, including advertising networks; internet service providers: data analytics providers: government entities: your employer; public databases; providers of demographic information; publications; professional organizations; educational institutions; government entities; social media platforms and networks; operating systems and platforms; data brokers; and service providers; and third parties when they disclose information to us.
CATEGORIES OF ENTITIES TO WHOM WE DISCLOSE PERSONAL INFORMATION
- Affiliates & Service Providers. We may disclose each of the categories of Personal Information to our affiliates and service providers for the purposes described in this Policy.
- Third Parties. For each category of Personal Information identified in this Privacy Policy, we may disclose such Personal Information to the following categories of Third Parties:
- At Your Request or with Your Approval. We may disclose your Personal Information to any Third Party with your consent or at your direction.
- Business Transfers or Assignments. We may disclose your Personal Information to other entities as reasonably necessary to facilitate a merger, sale, joint venture or collaboration, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
- Legal and Regulatory. We may disclose your Personal Information to law enforcement, government authorities, including regulatory agencies and courts, as reasonably necessary for our business operational purposes, to assert and defend legal claims, and otherwise as permitted or required by law.
HOW WE PROTECT INFORMATION WE COLLECT
We build security into our system to help protect data from unauthorized access, disclosure, alteration, and destruction. We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.
CHILDREN UNDER THE AGE OF 13
We do not knowingly collect any Personal Information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with Personal Information, we will delete that information in accordance with applicable laws.
CHILDREN UNDER THE AGE OF 16
Our Site is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information on the Site. We do not knowingly collect Personal Information from children under 16, nor do we knowingly disclose Personal Information of children under 16 to third parties for valuable consideration or for cross-context behavioral advertising. If you are under 16, do not use or provide any information on the Site. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
CHOICES CONCERNING COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookies; Other Tracking Technologies
We employ cookies and similar technologies to store and sometimes track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. You may be able to prevent the browser from accepting cookies. If you reject cookies, you may still use the Site, but your ability to use some areas and features/functions of the Site may be limited. We use both session ID cookies and persistent cookies (also known as flash cookies).
Please note that your cookie preferences are brand, browser, and device specific. Therefore, if you visit other visit this site from a different browser or device, or clear your cookies, you will need to reset your cookie preferences.
We use web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from e-mails. In addition, we use web beacons, cookies, customized links and/or similar technologies to determine whether any e-mails or electronic publications sent by us to those who have requested them from us have been opened and which links are clicked.
Google Analytics & Similar Tools
We use Google Analytics (or similar web traffic analytic tools) to help analyze how users use the Site and to optimize our Site based on that data. Such tools use information generated by cookies about your use of the web site (including IP address), which is transmitted to Google (or other analytics provider). This information is then used to evaluate users' use of the Site and to compile statistical reports on web site activity for us. These tools may also collect personally identifiable information about a user’s online activities over time and across different internet websites.
To learn more about how Google uses data when you use our Site, please visit www.google.com/policies/privacy/partners/. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Targeted Advertising
We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising on the following platforms by using the links below:
- - Google: https://www.google.com/settings/ads/anonymous
- - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Other platforms may also allow you to opt out of target advertising. Please refer to those platform privacy policies for more information.
YOUR MARKETING CHOICES
If you sign up/subscribe to our newsletter(s) or other publications (if any) and you no longer wish to receive the same, you may unsubscribe by following the opt-out/unsubscribe link located within each newsletter or other publication.
If you do not wish to receive information or other material from us other than newsletter(s) or publications, you may “opt-out” of receiving these communications by contacting us at support@uqora.com.
INFORMATION CORRECTIONS; UPDATES
If you wish to change or modify information previously provided to us, you may do so by sending us an e-mail at support@uqora.com. We will use reasonable efforts to ensure that your information is corrected or updated in our records.
LINKS TO THIRD PARTY SITES; SOCIAL MEDIA SITES
We use web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from e-mails. In addition, we use web beacons, cookies, customized links and/or similar technologies to determine whether any e-mails or electronic publications sent by us to those who have requested them from us have been opened and which links are clicked.
We may offer social sharing features or other integrated tools, which let you share actions you take with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
CONTACT US
If you have any questions or concerns regarding our Privacy Policy or any questions about the security at our Site, you can send an e-mail and contact us at support@uqora.com.
SPECIAL PRIVACY NOTIFICATION FOR CALIFORNIA RESIDENTS
California law requires that we provide certain disclosure, including a description of legal rights, to those who reside in the state of California. If you are a California resident, this section applies in addition to all other applicable rights and information contained in this Policy. Where any provision found in this section conflicts with any other provision of our Policy, the provisions in this Section will govern.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We and our service providers may have collected and processed the following categories of your Personal Information in the past 12 months for the business purposes described in this Policy. We expect to collect and process in the future the following categories of your Personal Information for the business purposes described in this Policy.
Additionally, we may have disclosed to our service providers and third parties the following categories of business contact Personal Information in the past 12 months for the business purposes described in this Policy.
Consumers
|
Category |
Examples |
|
Identifiers |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. |
|
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code ¤ 1798.80(e)). |
A name, physical characteristics or description, address, telephone number, or any other medical information. Some personal information included in this category may overlap with other categories. |
|
Protected classification characteristics under California or federal law |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, |
|
Commercial information |
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
|
Internet or other similar network activity |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
|
Geolocation data |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Call recordings, such as calls to our customer care team |
|
Inferences drawn from other personal information |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes. |
|
Sensitive Personal Information |
a. Personal Information that reveals: ii. Racial or ethnic origin or iii. Contents of a consumer’s email and text messages, unless the business is the intended recipient thereof. b. Personal Information collected and analyzed concerning a consumer’s health. |
We retain each of the categories of Personal Information listed above for the period reasonably necessary to provide goods and services to you and for the period reasonably necessary to support our business operational purposes listed in this Policy.
Business Contacts
|
Category |
Examples |
|
Identifiers |
Name, alias, postal address, online identifiers, unique personal identifier, email address, account name, or other similar identifiers |
|
Contact and financial information |
Phone and fax numbers, address, email address, or financial information |
|
Characteristics of protected classifications under state or federal law |
Age, race, gender, color, national origin, ancestry, physical or mental condition, marital status, religion, and sexual orientation |
|
Commercial information |
Transaction information and purchase history |
|
Internet or other electronic network activity information |
Browsing history and interactions with websites or advertisements ((if for any reason you are provided a Company computer or access to the Company’s system) |
|
Geolocation data |
Device location (if for any reason you are provided a Company computer or access to the Company’s system) |
|
Audio, electronic, visual and similar information |
Call and video recordings |
|
Professional or employment-related information |
Title and employer, work history, prior employer |
|
Education Information or other academic information |
Degrees obtain, schools attended |
|
Handwriting |
Written, including electronic, signatures |
|
Sensitive Personal Information |
Social security number, account log-in, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials for allowing access to an account; and racial or ethnic origin, religious or philosophical beliefs, or union membership. |
We retain each of the categories of business contact Personal Information listed above for the duration of the longer of (i) your or your company’s relationship with us, as applicable, and (ii) the period in which we expect we may continue to have a business relationship with you in another capacity and/or with another business vendor, or (iii) as may be required by applicable laws or necessary for our legitimate business purposes, including without limitation for purposes of the notice provisions in our contracts.
Applicants
|
Category |
Examples |
|
Identifiers |
Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers |
|
Contact information |
Phone number, address, or email address |
|
Medical information |
Any information in possession of or derived from a healthcare provider, healthcare service plan, pharmaceutical company, or contractor regarding an individual’s medical history, mental or physical condition, or treatment |
|
Characteristics of protected classifications under California or federal law |
Age, race, gender, color, national origin, ancestry, physical or mental condition, marital status, religion, and sexual orientation |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Recording of a customer service call or employee profile photograph |
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Professional or employment-related information |
Work history and prior employer |
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Education Information or other academic information |
Degrees obtain, schools attended, classes taken |
|
Handwriting |
Written, including electronic, signatures |
|
Inferences |
Inferences drawn from any of the information listed above to create a profile about an individual reflecting the individual’s preferences, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., predications about an individual’s preferences or tendencies) |
|
Sensitive Personal Information |
Personal Information that reveals:
|
We retain each of the categories of Your Personal Information listed above n this Policy for the duration of your relationship with us, as applicable, and longer as may be required by applicable laws or necessary for our legitimate business purposes.
Contract Workers
|
Category |
Examples |
|
Identifiers |
Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers |
|
Contact information |
Phone number, address, or email address |
|
Characteristics of protected classifications under California or federal law |
Age, race, gender, color, national origin, ancestry, physical or mental disability, medical condition, marital status, religion, and sexual orientation |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Recording of an individual service call or profile photograph |
|
Handwriting |
Written, including electronic, signatures |
|
Inferences |
Inferences drawn from any of the information listed above to create a profile about an individual reflecting the individual’s preferences, behavior, attitudes, intelligence, abilities, and aptitudes. (e.g., predications about an individual’s preferences or tendencies) |
|
Sensitive Personal Information |
Personal Information that reveals:
Personal Information collected and analyzed concerning an individual’s health, such as information in possession of or derived from a healthcare provider, healthcare service plan, pharmaceutical company, or contractor regarding an individual’s medical history, mental or physical condition, or treatment, health insurance policy number or subscriber identification number, any unique identifier used by a health insurer to identify the individual, or any information in the individual’s application and claims history |
We retain each of the categories of Your Personal Information listed above n this Policy for the duration of your relationship with us, as applicable, and longer as may be required by applicable laws or necessary for our legitimate business purposes.
Former Employees
|
Category |
Examples |
|
Identifiers |
Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers |
|
Health insurance information |
Insurance policy number or subscriber identification number, any unique identifier used by a health insurer to identify the individual, or any information in the individual’s application and claims history |
|
Contact and financial information |
Phone number, address, email address, bank account number, credit or debit card number, or other financial information |
|
Medical information |
Any information in possession of or derived from a healthcare provider, healthcare service plan, pharmaceutical company, or contractor regarding an individual’s medical history, mental or physical condition, or treatment |
|
Characteristics of protected classifications under California or federal law |
Age, race, gender, color, national origin, ancestry, physical or mental disability, medical condition, marital status, religion, and sexual orientation |
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Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
Biometric information, including an individual’s physiological, biological, or behavioral characteristics to the extent it can be used to establish individual identity |
Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template (such as a faceprint, a minutiae template, or a voiceprint) can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information |
|
Internet or other electronic network activity information |
Browsing history, search history, and information regarding an individual’s interaction with an Internet website, application, or advertisement |
|
Geolocation data |
Device location |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Recording of a customer service call or employee profile photograph |
|
Professional or employment-related information |
Work history and prior employer |
|
Education Information or other academic information |
Degrees obtain, schools attended, classes taken |
|
Handwriting |
Written, including electronic, signatures |
|
Inferences |
Inferences drawn from any of the information listed above to create a profile about an individual reflecting the individual’s preferences, behavior, attitudes, intelligence, abilities, and aptitudes. (e.g., predications about an individual’s preferences or tendencies) |
|
Sensitive Personal Information |
Personal Information that reveals:
Biometric data processed for the purpose of uniquely identifying an individual Personal Information collected and analyzed concerning an individual’s health, such as information in possession of or derived from a healthcare provider, healthcare service plan, pharmaceutical company, or contractor regarding an individual’s medical history, mental or physical condition, or treatment, health insurance policy number or subscriber identification number, any unique identifier used by a health insurer to identify the individual, or any information in the individual’s application and claims history |
We retain each of the categories of Your Personal Information listed above n this Policy for the duration of your relationship with us, as applicable, and longer as may be required by applicable laws or necessary for our legitimate business purposes.
DISCLOSURES TO THIRD PARTIES FOR MONETARY OR OTHER CONSIDERATION OR FOR CROSS-CONTEXTUAL BEHAVIORAL ADVERTISING
We are required to describe certain disclosures of Personal Information as “sales” where we receive valuable consideration. No money is paid in exchange for your Personal Information. In the past 12 months, we may have shared, and we may share in the future, each of the above-listed categories of information:
- With business partners, such as ad networks, who may deliver marketing communications, promotional materials, or advertisements that may be of interest to you. These business partners may engage in cross-contextual behavioral advertising on our behalf; and
- With affiliates, who may deliver marketing communications, promotion material, or advertisements that may be of interest to you regarding their brands; and
- With third parties when you engage in or interact with co-branded or co-sponsored content or activities.
USES AND DISCLOSURES OF SENSITIVE PERSONAL INFORMATION
We only use and disclose Sensitive Personal Information (as that term is defined under California law) for the following purposes:
- Performing the services or providing the goods reasonably expected by an average consumer who requests those goods or services;
- Ensuring security and integrity to the extent the use of the consumer's Personal Information is reasonably necessary and proportionate for these purposes;
- Preventing, detecting, and investigating security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted Personal Information;
- Resisting malicious, deceptive, fraudulent, or illegal actions directed at the business and prosecuting those responsible for those actions;
- Ensuring the physical safety of natural persons;
- Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer's current interaction with us; provided that we will not disclose the consumer's Personal Information to a Third Party and or build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the business;
- Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf;
- Undertaking activities to verify or maintain the quality or safety of a product, service, or device that is owned, manufactured by, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
- Collecting or processing Sensitive Personal Information where such collection or processing is not for the purpose of inferring characteristics about a consumer.
YOUR PRIVACY RIGHTS AND CHOICES
The following describes your rights with respect to your Personal Information and explains how to exercise those rights.
RIGHT TO KNOW
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information. The information you have the right to request is:
- The categories of Personal Information we have collected about you.
- The specific pieces of Personal Information we have collected about you.
- The categories of sources of the Personal Information we have collected about you.
- Our business purposes for collecting the Personal Information.
- Our business purposes for disclosing the Personal Information, as well as the categories of third parties to whom we have disclosed the information.
Please note that you can only make a verifiable request for access twice within a 12-month period.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our Site or write us at our address listed on our webpage.
RIGHT TO CORRECT
You have the right to request that we correct any inaccurate Personal Information we maintain about you. You can also change any of your Personal Information in your account by editing your profile within your account or by contacting us here.
RIGHT TO DELETE
You have the right to request that we delete any of your Personal Information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
Examples of circumstances in which we may deny a deletion request are (including if retaining the information is necessary for us or our service provider(s) to):
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Help to ensure the security and integrity of our Site.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on the consumer’s relationship with us.
- Comply with a legal obligation.
EXERCISING YOUR RIGHT TO KNOW, RIGHT TO CORRECTION, OR RIGHT TO DELETION
To exercise your right to know, right to correction, or right to deletion as described above, please submit a verifiable consumer request to us by completing the Webform, calling us at +1 888-313-1372 or emailing us at support@uqora.com. Only you, or you authorized agent, may make a verifiable consumer request related to your Personal Information.
To submit a request, we require that you explain your relationship with us, specify your request type, and provide your name, email address, country, home address, the details of your request, and your date of birth. We use this information to identify responsive records and to verify your identity. Your request should include sufficient detail that allows us to properly understand, evaluate, and respond to it. Please note that we may require additional information from you to verify your identity and process your request.
If you choose to use an authorized agent to submit a request on your behalf, you must provide the agent written permission to do so and the agent must verify their own identity directly with us, in addition to the steps we would take if we processed your request directly. If the agent does not submit proof that they have been authorized by you to act on your behalf, we may deny the request. In order to process your request, you or your authorized agent will need to provide us with the above information on the Webform or by calling us at +1 888-313-1372 or emailing us at support@uqora.com.
We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
RIGHT TO OPT-OUT OF SALES AND SHARING
You have the right to direct us to not sell your Personal Information or to share your Personal Information for cross-context behavioral advertising (the “right to opt-out”). As indicated above, we do not sell or share the Personal Information of consumers we actually know are less than 16 years of age. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us through the Sites.
Visitors to the Sites that select the link titled “Your Privacy Choices” may submit their request to opt-out on the Webform.
If you would like to exercise these rights, please complete this Webform or contact us
RIGHT TO NON-DISCRIMINATION
We will not discriminate against you for exercising any of your rights as set forth in this Privacy Policy. Unless permitted by the law, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the law that can result in different prices, rates, or quality levels. Any legally permitted financial incentive we offer will reasonably relate to your Personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Terms of service
These Terms govern
- the use of this Application, and,
- any other related Agreement or legal relationship with the Owner
in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
This Application is provided by:
Uqora
3043 4th Avenue
San Diego, California, US
Owner contact email: support@uqora.com
What the User should know at a glance
- Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
- The right of withdrawal only applies to European Consumers. The right of withdrawal, also commonly called the right of cancellation in the UK, is consistently referred to as “the right of withdrawal” within this document.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using this Application, Users confirm to meet the following requirements:
- There are no restrictions for Users in terms of being Consumers or Business Users;
Account registration
To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner.
Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Application.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Account termination
Users can terminate their account and stop using the Service at any time by doing the following:
- By directly contacting the Owner at the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on this Application
Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Rights regarding content on this Application - All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Access to external resources
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:
- violate laws, regulations and/or these Terms;
- infringe any third-party rights;
- considerably impair the Owner’s legitimate interests;
- offend the Owner or any third party.
TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products provided on this Application, as part of the Service, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.
Product description
Prices, descriptions or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.
While Products on this Application are presented with the greatest accuracy technically possible, representation on this Application through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process.
Purchasing process
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
- Users must choose the desired Product and verify their purchase selection.
- After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.
Order submission
When the User submits an order, the following applies:
- The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
- In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
- Upon submission of the order, Users will receive a receipt confirming that the order has been received.
All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.
Prices
Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.
Prices on this Application are displayed:
- either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.
Methods of payment
Information related to accepted payment methods are made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Application.
All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.
Retention of Product ownership
Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.
Delivery
Deliveries are made to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.
Goods are delivered to the countries or territories specified in the relevant section of this Application.
Delivery times are specified on this Application or during the purchasing process.
Failed delivery
The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.
If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.
Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.
User rights
Right of withdrawal
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.
Who the right of withdrawal applies to
Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.
Users that do not fit this qualification, cannot benefit from the rights described in this section.
Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.
To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.
When does the withdrawal period expire?
-
Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
-
Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.
Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.
…on the purchase of physical goods
Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.
The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.
Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.
The costs of returning the goods are borne by the User.
Legal guarantee of conformity for goods
Under EU law, for a minimum period of 2 years after delivery, traders guarantee the conformity of the goods they sell. This means that traders must ensure that the goods purchased have the promised quality, or the quality that can be reasonably expected, functionality or characteristics for at least two years after they’ve been delivered to the purchaser.
Where Users qualify as European Consumers, the legal guarantee of conformity for goods applies to the items available on this Application in accordance with the laws of the country of their habitual residence.
National laws of such country may grant such Users broader rights.
Consumers who do not qualify as European may benefit from legal guarantee of conformity rights in accordance with the legislation of the country of their habitual residence.
Liability and indemnification
Australian Users
Limitation of liability
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.
US Users
Disclaimer of Warranties
This Application is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.
The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.
Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.
Limitations of liability
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for
- any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
- any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
- any errors, mistakes, or inaccuracies of content;
- personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
- any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
- any interruption or cessation of transmission to or from the Service;
- any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
- any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
- the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.
This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.
Indemnification
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from
- User’s use of and access to the Service, including any data or content transmitted or received by User;
- User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
- User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
- User’s violation of any statutory law, rule, or regulation;
- any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
- User’s wilful misconduct; or
- statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.
UK Users
Schedule 1. Terms of Service
*1. You are shopping on a merchant’s website (the “Merchant”). If you place an order with the Merchant for delivery to an address in the UK (a “Qualifying Customer Order”), where the total value of the Products comprising of that order does not exceed 135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising of that order are sent in separate consignments the value of which does not exceed 135 (one hundred and thirty five) British Pounds Sterling, the Products will be sold by Passport Global Limited (“Passport”), in the way we describe below.
*2. If you place a Qualifying Customer Order, the item(s) that you are purchasing will be sold first by the Merchant to Passport, and then by Passport to you. Passport becomes the “Supplier” of goods for UK VAT purposes in relation to your purchase. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport complete your Customer Order.
*3. Your Qualifying Customer Order is subject to: (1) these Terms of Service; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
*4. By placing a Customer Order on the Merchant’s website, you understand and agree that:
*4.1 You are dealing with and providing your information to Passport. Passport is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Passport may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
*4.2 If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, Passport is entitled to contact you, correct the price,and/or cancel your order.
*4.3 The Merchant remains responsible for handling payment for your order.
*4.4 Once your payment is processed, ownership in the items will shift from Passport, to you, and, the items in your order will be provided to a carrier for shipment to you.
*4.5 Passport or the Merchant will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.
*4.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
*4.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
*5. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
*6. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
*7. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
*8. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
*9. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of returned products. Passport may refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against Merchant.
*10. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
*10.1 Compliance with Applicable Laws. You certify that any products purchased through a Qualifying Customer Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, nor It is your responsibility to know the laws of the country into which you are importing any products that you order from the Merchant’s website. By placing an Qualifying Customer Order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
*10.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
*10.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
*10.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms of Service at any time. Passport will ensure that the current version of these Terms of Service is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make a Customer Service. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.
*10.5 Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable,that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
*10.6 Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
*10.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
EU users
Schedule 1. Terms and Conditions
*1. You are shopping on a merchant’s website (the “Merchant”).
*2. If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.
*3. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:
*3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.
*3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.
*3.3 The Merchant remains responsible for handling payment for your order.
*3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.
*3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.
*3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
*3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
*3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.
*4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
*5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
*6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
*7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
*8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of Products returned to the Merchant’s nominated address. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorised by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorised by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorised to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorise Passport and its nominated agents to act on your behalf, and to recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.
*9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
*9.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
*9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
*9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
*9.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .
*9.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
*9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
*9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
*9.8 Definitions. “Member State”, “third country” and “third territories” as defined in Article 5 of Council Directive 2006/12/EEC. “Products” means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. “Product Prices” means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and “Product Price” means the price of an individual Product. “Qualifying Customer Order” meets all of the following conditions:
(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:
a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);
a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or
a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and
(B) In relation to the transport of a Product or Products to an address:
in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and
in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.
Common provisions
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.
Privacy policy
To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
Contacts
All communications relating to the use of this Application must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
US Users
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.
EU Users
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
Governing law
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
Exception for European Consumers
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
Exception for European Consumers
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.
Dispute resolution
Amicable dispute resolution
Users may bring any disputes to the Owner who will try to resolve them amicably.
While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.
The Owner will process the complaint without undue delay and within 21 days of receiving it.
Online dispute resolution for Consumers
The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving any dispute related to and stemming from online sale and service contracts.
As a result, any European Consumer can use such platform for resolving any dispute stemming from contracts which have been entered into online. The platform is available at the following link.
Definitions and legal references
This Application (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
European (or Europe)
Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.
Example withdrawal form
Addressed to:
Uqora 3043 4th Avenue San Diego, California, US
support@uqora.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:
_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)
- Ordered on: _____________________________________________ (insert the date)
- Received on: _____________________________________________ (insert the date)
- Name of consumer(s):_____________________________________________
- Address of consumer(s):_____________________________________________
- Date: _____________________________________________
(sign if this form is notified on paper)
Owner (or We)
Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users.
Product
A good or service available for purchase through this Application, such as e.g. physical goods, digital files, software, booking services etc.
The sale of Products may be part of the Service.
Service
The service provided by this Application as described in these Terms and on this Application.
Terms
All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using this Application.
Consumer
Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.
Purchase options cancellation policy
Cancellation Policy
Items sold by Uqora are offered as a subscription or one-time purchase - you have one or more subscriptions in your cart. You can cancel anytime, directly through your subscription portal, or you can reach out to our Customer Success team. No minimum renewals are required to cancel.
Subscriptions
When you purchase a subscription you'll receive recurring orders. We’ll always send you a renewal notification 3 days prior to each order. Your payment details will be stored securely and you'll be charged for each of these recurring orders. If you want to cancel or change your subscription, you can do it at any time through your subscription portal.
Your Cart
There is a quantity limit of 4 per product.