Frequently Asked Questions

Most common FAQs

To find out what products are best for you, you can take our quiz here or you can text us at (858) 295-7847 and we'd be happy to help with recommendations as well! 

Target (doses for 1 packet)

Active ingredients: Vitamin C - 480mg; D-Mannose - 2g; Vitamin B6 - 25mg; Calcium - 60mg; Magnesium - 15mg; Potassium - 360mg

Inactive ingredients: Citric acid, natural lemon flavor, silica, rebaudioside A (from stevia leaf extract), and beet root.

 

Control (doses for 2 capsules)

Active ingredients: Vitamin D3 (as Cholecalciferol) - 38 mcg (1500 IU); Turmeric Extract (Curcumin 95%) - 200mg; D-Mannose - 600mg; Green Tea Extract (95% polyphenols) - 200mg; Black Pepper Powder - 10mg

Inactive ingredients: Hypromellose, Magnesium Stearate, Silica, Rice Flour

 

Promote (doses for 1 capsule)

Active ingredients: Lactobacillus Rhamnosus - 80 mg; Lactobacillus Reuteri - 80 mg; Lactobacillus Acidophilus - 80mg; Chicory root fructo-oligosaccharides (50 mg)

Inactive ingredients: Microcrystalline cellulose, hypromellose (capsule), magnesium stearate and silica.

 

Cleansing Wipes

Purified Water, Sodium Cocoyl Hydrolyzed Soy Protein, Oryza Sativa (Rice) Extract, Phenoxyethanol, Glycerin, Hamamelis Virgininana (Witch Hazel) Water, Potassium Sorbate, Honey, Maltodextrin, Chamomilia Recutita (Matricaria) Flower Extract, Citric Acid, Aloe Barbadensis Leaf Juice, Persea Gratissima (Avocado) Oil, Oenothera Biennis (Evening Primrose) Oil, Helianthus Annuus (Sunflower) Seed Oil.

You have your own account page and you can customize it to best fit your schedule/routine. To access your subscription account, log in through our customer portal here: https://uqora.com/tools/recurring/get-subscription-access

If you didn’t create an account when you purchased Uqora, you can create an account now with the same email address you used to order your subscription. Your subscription and any past orders will be automatically linked to your account. 

Email our Customer Support Team at support@uqora.com if you have any other questions and we'll be happy to help! 

Currently have a UTI? Check out our UTI Emergency Kit to help find relief. You can test if you have a UTI with Clarify, quickly relieve pain and burning with Soothe, and control the infection with Combat until you can see a medical professional. Note that none of Uqora's products are intended for treatment, and you should always connect with your medical provider when you have a UTI.

We are here for you, no matter where you are on your urinary tract health journey, but are huge advocates of proactive health. Check out our proactive urinary tract supplements here.

Uqora's ingredients are recognized as safe by the US FDA (GRAS) and they have no known interactions with common antibiotics. You can take Uqora’s products alongside your antibiotics unless otherwise instructed by your doctor. Uqora’s products are designed to boost urinary health and are not treatment.

The product Control contains curcumin which has a possible contraindication with the blood thinner warfarin. We also always recommend checking with your doctor about any questions or concerns about your specific medication(s).

Uqora's ingredients are recognized as safe by the US FDA (GRAS) with minimum side effects. There is some anecdotal evidence on the internet that high doses of d-mannose, an ingredient in our Target and Control products may cause bloating or loose stool. We recommend taking no more than 8000mg of d-mannose in a day. There are 600mg in 2 capsules of Control and 2000mg in a packet of Target so you will be well under that number even if you are taking both capsules and a packet of Target each day. However, we always recommend checking with your doctor about any specific questions or concerns.

We recommend taking Uqora with food for better digestion. 

Products

Mix 1 packet in 8-12 ounces of water and drink after sex and any time you feel like you need extra support. For some, that might be after exercise, when holding it or sitting for long periods, or when you’re stressed. Regardless of activity, it can be helpful to regularly flush out your urinary tract. That’s why we recommend trying to drink Target at least once every 3 days.

Target can be taken at any time of day and is safe to take with Control and Promote.

Consistency is the key so a time that is easy for you to remember will help! We recommend taking 2 capsules together each day. Control is also safe to take with Target and Promote.

Consistency is the key so a time that is easy for you to remember will help! We recommend taking 1 capsule of Promote orally each day. Promote is also safe to take with Target and Control.

Take one capsule of Promote orally with water daily. Promote should not be inserted vaginally.

Yes, Target, Control, and Promote can be taken in the same day. Taking all three products provides maximum urinary support, as Target flushes the urinary tract, Control cleanses biofilm and strengthens the bladder wall, and Promote balances the vaginal microbiome.

Promote can be taken with or without food.

Yes, many of our customers drink Target daily. To be extra safe, we recommend you don’t exceed taking more than 4 individual packets per day.

D-mannose is classified as a carbohydrate, and there are 2 grams. However, because insubstantial amounts of D-Mannose are used by the body, it should not interfere with healthy blood sugar regulation. 

Green tea is an ingredient in Uqora Control, but caffeine is removed from the green tea leaves as part of the extraction process to ensure that there is less than 1 mg of caffeine in Uqora Control. A cup of coffee has about 120 mg of caffeine so this is a very trace amount.

The orange color you’re seeing on the cotton ball is curcumin powder (one of the ingredients in Control). The curcumin is very fine, and during the encapsulation process, some sticks to the exterior of the capsule, and then rubs off on the cotton ball.

The Control capsules can be opened and mixed in with food. Since the ingredients weren't designed to be mixed with water, they may not dissolve fully in a drink. The Promote capsules can be opened but it's not ideal, because bacteria may start to die off. 

No. Promote is a probiotic designed for vaginal health, not digestive health. Not all probiotics are the same, and there are many different types of lactobacillus, and they live in different parts of the body. The types of lactobacillus in Promote are specific to the vagina.

Use any time you want to freshen up. That might be after sex, exercise, long plane rides — you know your body better than anyone.

Purified Water, Sodium Cocoyl Hydrolyzed Soy Protein, Oryza Sativa (Rice) Extract, Phenoxyethanol, Glycerin,  Hamamelis Virgininana (Witch Hazel) Water, Potassium Sorbate, Honey, Maltodextrin, Chamomilia Recutita (Matricaria) Flower Extract, Citric Acid, Aloe Barbadensis Leaf Juice, Persea Gratissima (Avocado) Oil, OenotheraBiennis (Evening Primrose) Oil, Helianthus Annuus (Sunflower) Seed Oil.

No. A lot of companies will say that wipes are flushable because they’re biodegradable—but we respectfully disagree! Our wipes are biodegradable, but flushing biodegradable wipes can still cause plumbing issues. So, we recommend disposing of wipes in the trash after use.

Yes. Our Cleansing Wipes have a light fragrance called Aloe Vera Hypo.

Yes, our Cleansing Wipes are free of dyes, alcohol, sulfates and parabens.

Combat includes 24 tablets that help control a UTI by helping to inhibit the progression of infection.

Combat is a good option for you if you want antibacterial protection and want to control a UTI. 

Uqora Combat includes two active ingredients — sodium salicylate  and methenamine, a powerful duo. Methenamine is an antibacterial medicine that slows the growth of bacteria along the urinary tract, helping you to control the UTI. Sodium salicylate is a pain reliever, to help relieve general pain and discomfort while sodium salicylate does its thing. 

*Note that while Combat inhibits the progression of an infection, it should not replace medical care and is just intended to slow the infection progression until you’re able to see your healthcare provider. 

In short, Combat works by generating formaldehyde in the urine. The formaldehyde is toxic to the bacteria and slows their growth.

Additional questions about Combat:

How do I purchase Combat?

You can purchase Combat directly on our website here: uqora.com/products/uti-infection-control

What is the difference between Soothe and Combat?

Soothe relieves UTI pain and burning while Combat helps control the infection until you can see a doctor. Soothe and Combat are complementary and can be taken together. 

Can I take Combat for more than 3 days?

Please stop use and consult your healthcare professional before taking Combat for more than three days.

Can I take Combat with Uqora's other products?

Combat can be safely taken alongside any of Uqora’s other products. However, products that decrease the acidity of the urine (such as antacids, sodium bicarbonate, potassium or sodium citrate, carbonic anhydrase inhibitors such as acetazolamide) may reduce the effectiveness of Combat. Since Uqora Target makes the urine less acidic, taking Uqora Target alongside Combat may reduce the effectiveness of Combat. While it is safe to do so, we recommend not taking Target and Combat together for this reason.  

Can I take Combat and Soothe together?

Yes! Soothe and Combat are complementary and can be taken together. 

Can I chew the Combat tablets?

No. The tablets are intended to be taken whole, and should not be cut, chewed or crushed. This helps the active ingredients reach the urine. 

Can men take Combat?

Yes! Combat works the same way for men as it does for women.

Can I give Combat to a child?

Combat is not recommended for children under the age of 12, unless specifically instructed by a healthcare professional. 

Can I take Combat if I am pregnancy or breastfeeding?

Please consult your healthcare professional before taking Combat if you are pregnant or breastfeeding. 

Can I take only half of a Combat tablet?

No, the tablets are intended to be taken whole. Cutting the tablet will break the thin protective coating which helps protect the medicine in the stomach.

Will Combat change the color of my urine?

Nope! But Soothe will (just a heads up).

Will Combat change the color of my urine?

No, Combat will not change the color of your urine.

Will Combat cure my UTI?

No. The only clinically proven cure for a UTI is a prescription antibiotic. Combat will help inhibit the progression of infection until you see a healthcare professional. Combat is not intended to replace medical care.

How long can I take Combat?

Adults and children 12 years and over: take 2 tablets with a full glass of water 3 times a day. Stop and ask a doctor if you’ve used Combat for 3 days.

Will Combat interfere with prescription medications?

Please consult your doctor if you are taking any other prescription medications before taking Combat. Combat should not be taken with sulfonamide drugs. Products that decrease the acidity of the urine (such as antacids, sodium bicarbonate, potassium or sodium citrate, carbonic anhydrase inhibitors such as acetazolamide) may reduce the effectiveness of Combat. Since Uqora Target makes the urine less acidic, taking Uqora Target alongside Combat may reduce the effectiveness of Combat. Combat should not be taken with anticoagulants, steroid drugs, or in addition to other non-steroidal anti-inflammatory drugs (aspirin, ibuprofen, naproxen and others).

Clarify is a pack of 3 individually wrapped test strips. Uqora Clarify includes the same test that doctors use to see if you might have a UTI. 

Clarify is a good option for you if you suspect you have a UTI and you want to see your test results in just two minutes. 

The tests work by detecting whether Nitrite and Leukocytes are present in your urine. Nitrites are a form of nitrogen that will often present itself if bacteria like E. coli are present in the urine. Leukocytes are white blood cells, which tend to show up when there’s inflammation or an infection in the urinary tract. The test evaluates if leukocyte esterase, an enzyme produced by white blood cells, is present in the urine. Generally, if both nitrites and leukocytes are detected in your urine, it’s likely that you have a UTI. 

NOTE: Clarify will only detect certain types of bacteria, but not all. However, it will detect E. coli which is responsible for about 90% of all non-hospital associated UTIs.

Additional questions about Clarify:

Why is morning urine the best for testing?

Bacteria require time to convert nitrates to nitrites. Testing in the morning, assuming you have slept for at least four hours without urinating, allows the bacteria sufficient time to complete the conversion and provide a rich sample for testing.

How do I interpret my Clarify results?

Use the following table to determine what your test results mean. Remember, they are only one piece of information your doctor needs in order to treat you.

  1. If Leukocytes (LEU) and Nitrite (NIT) are both negative, this suggest no sign of a UTI.
  2. When a trace LEU result appears or if you have symptoms, test again the following day with your first morning urine using a new test strip. If you get another trace LEU or if you still have symptoms, consult. your physician.
  3. If one result is negative and one result is positive, this suggest you may have a UTI. Repeat the test next time you urinate using a new test strip. Make sure you wash the genital area first. If a one result is still positive, consult your physician.
  4. If results are both positive, this suggest you may have a UTI. Consult. your physician immediately.

What should I tell my doctor if I get a positive result?

You should tell your doctor that your Uqora Clarify UTI test strip results are positive for nitrites and/or white blood cells (leukocytes).

How do I purchase Clarify?

You can purchase Clarify directly on our website here: uqora.com/products/uti-test-strips

What does a positive result mean?

When used properly, Clarify can detect that you may have a UTI. Clarify tests for both leukocytes (white blood cells) and nitrites. These tests performed together are more effective for detecting a UTI than testing for nitrite alone.

Can I get a positive result even though I do not have a UTI?

No. However, the white blood cell (leukocyte) portion of the test can be positive if:

  • The genital area is not cleaned thoroughly;
  • There is vaginal discharge or menstrual blood in the urine; or
  • If there is an inflammation in the urinary tract.

However, with any positive result, please contact your healthcare professional.

How should I store Clarify?

Clarify should be stored at room temperature (59°-86°F) and away from direct sunlight. Do not refrigerate and do not store in the bathroom (due to moisture from the shower and fluctuating heat).

How does the nitrite test relate to a UTI?

Certain bacteria change nitrate, found in most urine, to nitrite. This change does not happen naturally in the urine. As a result, if the nitrite test is positive, it means that you have bacteria in your urine and likely have a UTI. 

How does the white blood cell (leukocyte) test relate to a UTI?

White blood cells, also called leukocytes, are produced by the body in response to the presence of an infection.

Why is there more than one possible color for a positive UTI test result? Does a darker colored test result mean I have a more severe UTI?

No. Each person's body chemistry is unique and will create a different shade of color on the test pads. There are several possible positive results. 

What does a spotty result mean?

Most likely the urine sample test was contaminated. We recommend testing again, making sure the sample is clean and free of soap, vaginal discharge, menses or some other contaminant.

What are the limits of Clarify's UTI test?

Under certain conditions, you may get a negative result even though you have a UTI. If your infection is caused by bacteria that does not change nitrate to nitrite, if your diet does not include nitrates, or if the urine has not been held in the bladder long enough (at least 4 hours), you may get a negative nitrite result. If there are only a small number of white blood cells (Leukocytes) in the urine, you may get a negative leukocyte result. Always contact your healthcare professional when UTI symptoms persist. A negative UTI test is never a confirmation of no infection. 

Can I use Clarify while taking Uqora's other products?

We do not recommend using Clarify while taking Soothe or Uqora Target. Soothe contains phenazopyridine hydrochloride, an orange organic dye. This dye enters the urine to take effect and relieve UTI pain. However, it also turns the urine bright orange! Since Clarify’s test strips use color to indicate if you might have a UTI, the orange urine will make them more difficult to interpret. If you’ve purchased both together, we suggest using Clarify before taking Soothe. 

Uqora Target contains Vitamin C. High intake of Vitamin C may impact the results of Clarify’s UTI test strips by impacting the perceived color. This could lead to a false negative nitrite result. For these reasons, while safe, we do not recommend taking Soothe or Uqora Target before using Clarify. 

Can I use Clarify during my menstrual cycle?

This is not recommended because traces of menses can produce a false positive white blood cell (leukocyte) result.

Can men use Clarify?

Yes! Clarify works the same way for men as it does for women.


If I am taking an antibiotic, will it affect the UTI test?

Your healthcare professional may recommend that you test your urine again after completing the antibiotic treatment. If the Clarify’s test strip result is positive, contact your healthcare professional and always follow instructions for taking an antibiotic even if the strip result is negative.

Does Clarify detect STDs, HIV, cancer, protein, yeast or sugar in the urine?

Clarify will not identify anything other than the presence of white blood cells (Leukocytes) and nitrites in the urine. These are indications that you might have a UTI. 

Will common foods, alcohol, or medications affect my test results?

Most substances will not interfere with the test. However, some medications, like Soothe, can affect the color of your urine, making it difficult to properly match the colors. For example, if you take more than 500 mg of Vitamin C in 24 hours, you may obtain a false negative nitrite result. The drug tetracycline may also cause a false negative leukocyte result. If you are having difficulty reading the test strip or getting a negative result while experiencing UTI symptoms, contact your healthcare professional immediately. 

We do not recommend using Clarify while taking Soothe or Uqora Target. Soothe contains phenazopyridine hydrochloride, an orange organic dye. This dye enters the urine to take effect and relieve UTI pain. However, it also turns the urine bright orange! Since Clarify’s test strips use color to indicate if you might have a UTI, the orange urine will make them more difficult to interpret. If you’ve purchased both together, we suggest using Clarify before taking Soothe. 

Uqora Target contains Vitamin C. High intake of Vitamin C may impact the results of Clarify’s UTI test strips by impacting the perceived color. This could lead to a false negative nitrite result. For these reasons, while safe, we do not recommend taking Soothe or Uqora Target before using Clarify. 

Uqora’s Soothe includes 24 tablets that provide fast relief of UTI symptoms like pain, discomfort, urgency, and burning.

Soothe is a good option for you if you have a UTI and need fast relief for urinary pain or discomfort.

Soothe’s active ingredient, Phenazopyridine Hydrochloride, works by lining the mucosa of the urinary tract with a topical analgesic, which provides UTI pain relief. Heads up, the active ingredient in Soothe can turn your urine a bright orange color—that’s a normal part of how this ingredient works, so don’t be alarmed.

Additional questions about Soothe:

What is the difference between Soothe and Combat?

Soothe relieves UTI pain and burning while Combat helps control the infection until you can see a doctor. Soothe and Combat are complementary and can be taken together.

Can I take Soothe and Combat together?

Yes! Soothe and Combat are complementary and can be taken together. 

Will Soothe change the color of my urine?

Yes, this is normal! Soothe’s active ingredient is an orange organic dye. It takes action to relieve pain when it enters the urine, but it will turn the urine bright orange.

Will Soothe stain my skin?

The active ingredient in Soothe’s tablet can stain skin and clothing. When using, handle with care. The tablets should be taken whole, and should not be cut, chewed, crushed, or dissolved.

Can I chew the Soothe tablets?

No, the active ingredient inside the Soothe tables can stain your teeth and mouth, as well as skin and clothing. The tablets should be taken whole, and should not be cut, chewed, crushed, or dissolved.

Can I take only half of a Soothe tablet?

No, please take the tablets whole. Breaking open the tablets will release the active ingredient inside, which can stain skin and clothing. When using, handle with care. The tablets should be taken whole, and should not be cut, chewed, crushed, or dissolved.

Does Soothe contain any allergens?

Phenazopyridine hydrochloride is an orange organic dye. If you are sensitive to dyes in foods then you may be sensitive to Soothe. We recommend you consult your healthcare professional before taking, especially when concerned about potential allergies.

Can men take Soothe?

Yes! Soothe works the same way for men as it does for women.

How do I purchase Soothe?

You can purchase Soothe directly on our website here: uqora.com/products/uti-pain-relief

You can purchase our UTI Emergency Kit directly on our website here: uqora.com/products/uti-kit

That depends on you! If you currently have a UTI, you should consider Soothe, Combat and/or Clarify: 

  • Clarify: UTI test strips to help determine if you have a UTI
  • Soothe: Pain relief tablets that provide fast relief of UTI symptoms like pain, discomfort, urgency, and burning
  • Combat: UTI infection control tablets that provide antibacterial infection* 

You can purchase Clarify, Soothe and Combat on their own or bundled together as the ‘UTI Kit.’ 

Our most popular products are our proactive care supplements—Target, Control and Promote. If you’re ready to get proactive about urinary tract health, check out our Complete System here, or take our quiz to find out which of our proactive care products are best for you. 

*Note, Combat helps inhibit the progression of infection until you see a healthcare professional. Not intended to replace medical care. 

General questions

Control is key to maintaining day-to-day urinary tract health.Control continually cleanses biofilm in the urinary tract and strengthens the bladder wall. Control helps keep your bladder clean in the face of hard-to-pinpoint things like stress, hormonal changes and holding your bladder.

Target's ingredients work quickly to gently flush the urinary tract. Special ingredients alkalize the urine, making it less acidic, unlocking the power of d-mannose. At the same time, Target delivers immune support and increases urinary flow with a gentle diuretic.

Vaginal health is a key component of urinary tract health. Promote is our specialized vaginal probiotic (not a digestive probiotic), which contains three strains clinically proven to maintain the good bacteria that balance the vaginal microbiome, helping keep your urinary tract healthy too.

You can also find more detailed information about how each product works here.

Uqora's products are only available through our website at the moment. 

If you have any questions, you can email us at support@uqora.com or you can text us at (858) 295-7847. We're always happy to help! 

Yes, Uqora is safe for older adults.

Yes, Uqora can help during and after menopause. As women age, it becomes more difficult to maintain urinary health. With growing age, the immune system weakens, making women more vulnerable to not just to urinary issues, but other health issues.  Plus, menopause causes significant changes in women’s hormone levels, which can affect the makeup of the vaginal microbiome.  An imbalance in the vaginal microbiome can disrupt the urogenital system.

We are here for you and want to make sure you know you are supported! To hear from and talk to others with similar experiences, we recommend joining our Facebook group, The Uqora Collective.

Yes, we have many male customers in our community that have found success with Uqora! For men, we recommend taking Uqora Control daily. If you use a catheter, we also recommend drinking Uqora Target following catheter use. The only product that wouldn't be effective for you would be Promote, which is a vaginal probiotic.

You can find more information on the site here: https://uqora.com/products/uqora-for-men

All of the ingredients in Uqora Target, Promote and Control have demonstrated safety and efficacy in children under the age of 12. For Uqora Target, it's recommended children are at least 4 years old and weight at least 45 pounds due to d-mannose and potassium included. Due to the amount of Vitamin D3 present in Uqora Control, a dosing adjustment is advised for children to only take 1 capsule per day.

For those who use non-indwelling catheters, we recommend taking Uqora Control daily, and drinking Uqora Target following catheter use.

All of Uqora’s products are manufactured in the United States using US and globally-sourced ingredients.

Uqora is safe to take with your birth control. It won't impact its effectiveness at all.

Yes! You can find more information on the page here: https://uqora.com/pages/hsa-fsa-info

D-Mannose, one of the ingredients in Uqora, is a type of carbohydrate, but not like those that are common, like glucose or fructose, in that it is not fully metabolized for energy and does not affect blood sugar. Uqora does not contain carbohydrates that would commonly be called "sugars".

Any effect on blood sugar levels should be minimal. For this reason, many sources claim D-mannose is safe for use by diabetics. Others issue a caution, so it’s always best to discuss its use with your doctor.

Uqora's ingredients are recognized as safe by the US FDA (GRAS). However, we always recommend checking with your doctor about any specific questions or concerns about any medication you might be taking or any specific concerns regarding your medical history. You can also search any medications you are taking on drugs.com to see if your medication has any significant interactions with any other compounds.

You can learn more about Uqora’s product evaluation for diabetics here.

We sure do! Reach out to our support team at support@uqora.com using your school email address and we can help with a student discount!

All Uqora products have a shelf life of 2 years and the expiration date should be stamped at the bottom of all our products. 

All of Uqora’s ingredients are Generally Recognized as Safe (GRAS) by the FDA. We did want to mention that caffeine is removed from green tea leaves as part of the extraction process to ensure that there is less than 1 mg of caffeine in Uqora Control. A cup of coffee has about 120 mg of caffeine so this is just a trace amount.

In general, though, it is hard to do good research in pregnant or breastfeeding populations, so the ingredients have not been specifically studied in women who are pregnant or breastfeeding. This is the case for any dietary supplement products or medications. For this reason, we do always recommend you speak with your physician about any specific concerns you may have.

You can learn more about Uqora's product evaluation in pregnant or breastfeeding people here.

No. If you are experiencing symptoms of a urinary tract infection, we highly recommend that you schedule an appointment with your doctor as soon as possible. Infections can be serious if left untreated. Uqora is designed to promote urinary health, not treat UTIs.

If you struggle with bacterial imbalances in the vagina, but not urinary health, we recommend just Uqora Promote. Uqora Promote can balance the good bacteria that protect us naturally. If you struggle with vaginal bacterial imbalances and urinary health issues, then we recommend our Complete System: Target, Control, and Promote.

Uqora Control is not vegan because the vitamin D is sourced from sheep's wool. All of the other ingredients in Control, as well as all of the ingredients in Target and Promote are vegan.

All of Uqora's products are gluten free.

We’re so glad you want to spread the word about Uqora. We’re all in this together. If Uqora’s helped you, we hope you’ll pay it forward by spreading the word.

If you have a friend (or family member, or coworker, or barista … you get the picture) who could use some Uqora in their life, send them to uqora.com/friend for 10% off their first order. 

None of Uqora's products include cranberry - that's because cranberry juice and extracts are ineffective, as highlighted by the American Medical Association’s study that confirmed: “it is time to move on from cranberries.” Uqora takes a new approach to an age-old problem, leveraging the best available clinical research on ingredients shown to be effective.

We’ve heard from a lot of customers who couldn’t get a handle on their urinary health with cranberry juice or cranberry supplements alone, but have seen a great difference with Uqora.

You can enter your discount code at the box at checkout:

We are here for you and want to make sure you know you are supported! To hear from and talk to others with similar experiences, we recommend joining our Facebook group, The Uqora Collective.

If you're having trouble finding an FAQ addressing your specific circumstance, feel free to search our reviews here.

Subscriptions

Yes, you'll first want to log in to your account here. Then you can change your next order date on your subscription by clicking on the box labeled 'Your next renewal date'. You'll then have the options to ship tomorrow, skip/delay a month or custom choose your next charge date using the calendar.  

Step 1:

Step 2:

Absolutely! You'll first want to log in to your account here. You can switch to a different product/bundle by clicking 'Change' under 'Change products or adjust quantity'

If you need help making these adjustments, email our Support Team at support@uqora.com if you have any other questions and we'll be happy to help!

  1. A subscription ensures that you have Uqora on hand when you need it.
  2. Uqora automatically delivers at whatever interval is right for you, ranging from every 15 days to every 90 days.
  3. You get a discount on orders with an auto-renew subscription, so can save up to 35% on Uqora.
  4. Your subscription is obligation-free, so you can cancel at any time. 

First, you'll want to log in to your account here. To edit your email, shipping/billing address and payment method, click on the tab labeled 'Profile' (circled in green below). You can then click edit to update your information. 

Often, people reach out to cancel because they’ve ended up with too much product. If you have too much Uqora on hand, you can easily delay your next order. All you’ll need to do is log into your account and click ‘edit’ under ‘Your next renewal date’. 

Sometimes we hear from people whose budget has changed. If that’s the case for you, please reach out to us via email (support@uqora.com)—we want to do what we can to help you get urinary tract support at a price that fits your budget. 

Regardless, if you want to cancel your subscription, you can do so by logging into your account here and clicking on the pink 'Cancel Subscription’ button at the bottom of your subscription. There will be prompts to complete your cancellation. 

Shipping and Returns

Our goal is to ensure your Uqora order is received as soon as possible. Fulfillment is typically 12-24 hours after your order is placed. Orders placed on Saturday or Sunday will ship on Monday. Your order will typically arrive within 3-5 business days after your purchase (excluding holidays). Once your order has shipped, you will receive an email with tracking information.

 

If you haven't received your order after 5 business days please reach out to us at support@uqora.com and our team can get to work helping you as soon as possible! 

International orders generally take up to 2 weeks to arrive, but can take up to 3-4 weeks depending on your countries customs process.We don’t have any control over how long your package will be in customs, nor do we have any control over customs charges. If you notice a delay in your shipping, please contact your local post office for further details.

Yes, in the United States, shipping is free! For shipments outside of the United States, we charge $8.00 USD. 

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.

Yes, Uqora ships internationally. For customers outside of the United States, shipping is a flat fee of $8.00 USD. However, if customs fees are incurred, they are at the responsibility of the customer, as we don't have any control over what each country will charge for customs

Yes, we do have a 30 day money-back guarantee! If you’re not happy, we’ll give you your money back if you contact us within 30 days of your order. Just email our Support Team at support@uqora.com and they’ll be happy to help!

If you're not happy with your Uqora, we will issue you a refund within 30 days of your order date. Just reach out to our Customer Support team directly at support@uqora.com or through our contact form here with your order number and we would be happy to help!

Once we receive your return, then we will reach out to you to let you know we have issued a refund. Please allow 3-5 business days for the refund to show on your billing statement.

If you still need help then please contact us at support@uqora.com

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