We’re doing everything we can to keep our entire Uqora community safe in the face of COVID-19. We know urinary health is as important that ever, and we’re working hard to continue to support our customers.
The people handling your orders are taking extra safety precautions: Our orders are fulfilled by a trusted partner in a warehouse that has been condensed to 10 employees or less. The packing stations are cleaned and sanitized once per hour and the temperatures of all employees are taken throughout the day to check for fevers. All employees are wearing gloves. As you probably know, PPE gear has been very difficult to get and needs to reserved for health workers. However, employees are wearing bandanas to act as face masks.
We fulfill most US orders within 1 business day, and they are shipping at normal speeds. We’re continuing to fulfill orders on time (within 1 day on average) and our current average shipping time is 3 days. That means that, on average, it's taking 4 days for an order to arrive from the time the order is placed. All of our domestic orders are shipped via USPS First Class. Because of that, we have experienced some longer-than-normal shipping times in the last 12 months as the USPS dealt with record high mail volume and increased safety precautions. However, we're very grateful to the USPS for all its hard work getting transit times back to a quick and reliable place! To check the status of your delivery, please refer to your tracking link which we send via email after you place your order.
We’re here for you. If you have any questions at all, please reach out at firstname.lastname@example.org.