Free shipping and free returns.
Response to COVID 19
We’re doing everything we can to keep our entire Uqora community safe in the face of COVID-19. We know urinary health is as important than ever, and we’re working hard to continue to support our customers.
The people handling your orders are taking extra safety precautions: Our orders are fulfilled by a trusted partner in a warehouse that has been condensed to 10 employees or less. The packing stations are cleaned and sanitized once per hour and the temperatures of all employees are taken throughout the day to check for fevers. All employees are wearing gloves and face masks.
We fulfill most US orders within 1 business day, and they are shipping at normal speeds but may be affected by larger USPS delays. We’re continuing to fulfill orders on time (1 day), but we are seeing some longer-than-normal transit times due to increased mail volume and added safety precautions. All of our domestic orders are shipped via USPS First Class. While our orders are typically delivered within 3-5 business days, we are seeing that some orders are taking closer to 7 days in transit. We wish we could do more to ensure quick shipments during these unusual times, and really appreciate your patience. To check the status of your delivery, please refer to your tracking link.
Orders shipped outside of the United States are experiencing some delays and disruptions. Our ability to service our customers outside of the U.S. is changing quickly. Some countries are not accepting international shipments, and some still are but are experiencing delays.
Partial service suspension: The following countries have shut down service for some or all of the country.
- Spain - No delivery to Barcelona Area
Full service suspension:
- Bolivia, Cayman Islands, Chad, Cyprus, Djibouti, Ecuador, French Polynesia, Honduras, India, Kuwait, Lebanon, Libya, Madagascar, Maldives, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Panama. Philippines, Samoa, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe
Countries with delays (expect 3 or more weeks from order date to delivery):
- Algeria, American Samoa, Angola, Antigua & Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Congo, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic Of The Congo, Dominican Republic, East Timor, Ecuador, Egypt, Estonia, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Republic Of Congo, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, South Sudan, Sri Lanka, St. Marten, Sudan, Suriname, Swaziland, Swaziland (Eswatini), Tajikistan, Tansania, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, United Arab Emirates, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
